My New Affordable Gift Website
Civil War Relics
Knights Cross Autographs
Payment Terms and Policies
IMPORTANT NOTE: Please note that I create displays out of hundreds of different items. Some are one-of-a-kind - such a rare Baron von Richthofen signed photo - and others are similar - such my fossil and mineral displays. On those items which I have created similar displays, the one pictured is representative of that particular item. You may or may not get the one pictured, but the one you get will be every bit the quality of the pictured item.
Payment -
Payment methods acceptable are: Check (preferred), Money Order(preferred), Credit Cards (preferred) - Discove, MasterCard, Visa, AmericanExpress, PayPal, or Cash (not recommended). I do not ship COD. NOTE: I do not yet have my secure ordering software working yet for all items on my site, but you can safely e-mail your credit card info by either phoning me at 936-676-6375 or by sending the first group of numbers and the expiration date in one message and the remainder of the messages in a second message. I do not recommend sending the entire credit card number and expiration date in a single message. The dual message routine is completely safe. While PayPal is not a preferred method payment, it is accepted. Our PayPal user ID is "happygirl1975@pcpeople.com" .
Foreign and Domestic Electronic Bank Transfers - My bank's routing number is Commercial Bank of Texas, NA - 113102714 and the account number is 3400508977. Name on the account is Cy Stapleton. Phone number of of bank is 936-715-4100. Address of bank is 215 E. Main St., Nacogdoches, Texas 75961 USA. My officer is Mike Capps. NOTE: My bank does not have a SWIFT code.
Shipment -
Shipment normally is made on Friday of the week payment is received, but if necessary, upon request, I can ship as early as the date payment is received. Occasionally I am out of town for a few days and shipment may be delayed. My e-mail autoresponder will respond to an e-mail message and let you know if I am out of town. Stamps are shipped via 1st class mail. Other items are shipped either via USPS or by United Parcel Service. Tracking is not available on foreign shipments.
Shipping Charges -
My shipping charges are actual shipping charges plus up to $2 to cover insurance and packaging. Shipping charges can be figured by clicking here for USPS or here for UPS. My zip code is 75915 (US). Actual charges will be quoted prior to shipment. I do make foreign shipments via USPS. The best rate for foreign shipments is either Air Letter Post or Economy Surface Post. Packaging material will have an average weight of 12 oz. USPS foreign postage can be found by clicking here. Enter your country's name and shipping weight. Upon request I can give you the exact shipping weight. Insurance and/or tracking is not available on foreign shipments. On foreign shipments all I can provide is the confirmation that I shipped the item, the date shipped., and the customs declaration number.
Insurance...
All of my domestic shipments are insured through a third party except for items valued at less than $20.00. These are self-insured. If item(s) is not delivered within 30 days of shipment, a replacement will be shipped (if available). If a replacement is not available, a full refund will be sent as soon as insurance claim is paid. Insurance claims cannot be filed until 30 days after shipment date. I handle all insurance claims for the buyer.
Foreign Orders -
All foreign orders must be paid is US$ by credit card or wire transfer only. For a currency converter, please Click here. Tracking and insurance is not offered on foreign shipments. IMPORTANT NOTE: In the case of foreign shipments, it is "buyer's beware." The extent of our liability is limited to providing proof of shipment and the customs receipt number - no exceptions expressed or implied.
Packaging -
Except in rare cases, packaging and insurance is included in the extra $2 added to the USPS or UPS fee. All items are carefully packaged and, where appropriate, shreaded paper and newspaper or bubble wrap is used for packaging material. Individual items are wrapped and secured with rubber bands rather than tape. Stamps are shipped in a #6 baronial envelope in HECOs at a flat $2 shipping fee unless otherwise noted. Tracking is not available on these envelopes.
Certificates of Authenticity...
A COA is available on any item at an additional charge of $10. A COA will delay shipment by two (2) days since it must be created for the specific item. The COA is printed in color on a high quality photo paper, and has a picture of the item, date, name of buyer, description, and guarantee of authenticity. Under no circumstances will a COA be issued after an item has been shipped. To see an example of a typical COA, please click here.
Return Policies
Software -
Software is not returnable. In the case of defective media, replacement will be made immediately upon my being notified that the media is defective. I must be notified within 30 days of shipment.
Books -
Books, except for signed books and books that were improperly described, are not returnable. See "General" below.
Displays -
Stock displays may be returned for credit for any reason providing request for return authorization is received within 10 days of shipment. Custom display sales are final if you have approved the jpeg of your finished custom display. There is a 15% re-stocking charge on any returned items.
Auction Items
Unless otherwise noted in the auction description, all auction sales carry a 10-day money back guarantee that the item is as described. If you have any question about an item, please e-mail me at cy@hotlinecy.com before bidding. On the rare item that is noted "as is" in the description, no return will be authorized. In the case of any refund, except for an item being improperly described, refund will be in the form of a credit that can be used on any of my other items. For signed items, please see "General" below.
General
While my deadline for request to return an item is 10 days after shipment, the absolute deadline for any kind of return authorization is 30 days after payment is received. Many items are consigned and the consignor is paid on the 30th day after I receive payment from the buyer. No return requests are considered after that date. This extended deadline is primarily for signed items to give the buyer time to check the item, if desired.
Refunds
Please allow up to 30 days after authorized return is sent to receive your refund.
